Shipping policy

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Shipping Policy

Last updated: April 13, 2026

Thank you for shopping with Hi Q Collective! Here's everything you need to know about how we process and ship your orders.

Order Processing All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times We ship to customers in the United States. Estimated delivery times are:

Please note: Delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.

Shipping Costs Shipping costs are calculated at checkout based on your order and location.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.

Delays Hi Q Collective is not responsible for shipping delays caused by carriers, customs, or circumstances beyond our control. If your order is significantly delayed, please contact us at [your email] and we'll do our best to assist.

Lost or Stolen Packages If your tracking shows delivered but you haven't received your package, please contact us within 5 days of the delivery date. We'll work with the carrier to investigate and find a resolution.

Questions? Reach out to us at toolgirl71@gmail.com — we're happy to help!